Terms & Conditions

These Terms & Conditions apply to the use of the website and services offered by Black Root Trading (Pty) Ltd, trading as Black Root Global (“we”, “our”, “us”). By accessing our website or placing an order, you agree to these terms.

Business Model & Fulfilment

We source our products from verified international suppliers.
While items are not stocked in South Africa, our suppliers maintain stock, and we arrange international fulfilment on your behalf.
Delivery typically takes 35 -45 business daysfrom when your order is processed.

Order Processing

After your order, we confirm with our supplier, then initiate shipping and provide you with tracking details.
You will receive order confirmation, and we may request additional information if needed for shipping.

Payment & Security

Accepted Methods: EFT, Visa, MasterCard, PayFast.
All transactions are securely processed using SSL encryption.
Your payment details are not stored on our servers.
Refer to our Payment Policyfor full details.

Shipping & Risk

Risk of loss or damage passes to you when the supplier ships the goods to the courier.
You are responsible for customs duties, taxes, or import clearance if applicable.

Returns & Refunds

Our Refunds, Returns & Warranty Policy applies in full.
If an item is defective, incorrect, or damaged, please notify us within 48 hours of delivery. Please include images via whatsapp or email of the item.
Refunds or replacements will be made in accordance with our Returns Policy.

Warranty

If a product has a manufacturer warranty, we will help facilitate claims with the supplier or manufacturer.
Note: warranty coverage depends on the original supplier/manufacturer’s terms.

Cancellation

Orders may be cancelled within 24 hoursof placing them, provided they are not in production phase or have not yet been shipped.
Once the supplier has dispatched the goods, cancellation may not be possible, but returns may be processed as per our Returns Policy.

Product Descriptions & Accuracy

Black Root Global makes every effort to ensure accurate product descriptions, images, and specifications.
Minor differences may occur due to supplier variations or changes in stock.

Intellectual Property

All content on this website, including text, images, and logos, is the property of Black Root Global and protected by copyright law.
Unauthorized use of any content is prohibited.

User Conduct

You agree not to use the website for any unlawful purposes or to infringe on the rights of others.
Misuse of our website or services may result in suspension or termination of your account.

Limitation of Liability & Disclaimer

Black Root Global sources products from trusted international suppliers.
Delivery times, product availability, and product specifications are provided in good faith.
While we make every effort to ensure accuracy, we are not liable for delays, damages, or discrepanciescaused by suppliers, customs clearance, or courier services beyond our control.
Any images, descriptions, or specifications are for reference purposes only; actual products may vary slightly depending on supplier availability.
Our maximum liability is limited to the value of the products purchased.

Governing Law

These terms are governed by South African law.
Disputes relating to these Terms & Conditions will be resolved in the courts of South Africa.

These Terms & Conditions ("Terms") govern purchases made through the Black Root Global website ("Website") and the supply of products and related support by Black Root Global ("Black Root Global", "we", "us" or "our").

By placing an order through our Website, you acknowledge that you have read and accepted these Terms.

These Terms should be read together with our Shipping & Delivery Policy, Returns & Refunds Policy, Warranty provisions and Privacy Policy, where applicable.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy available to a consumer under South African law where such right cannot lawfully be excluded or limited.

1. COMPANY INFORMATION

Legal Name: Black Root Trading (Pty) Ltd
Trading As: Black Root Global
Company Registration Number:2025/768923/07
Contact: info@blackrootglobal.co.za | +27 74 499 9919

Legal Company Name: Black Root Trading (Pty) Ltd
Company Registration Number: [2025/768923/07
Trading Name: Black Root Global
Physical Address:
Email: info@blackrootglobal.co,za
Contact Number: +27 74 499 9919
Website: www.blackrootglobal.co.za

Black Root Global is the trading name under which our products are marketed and supplied.

Where Black Root Global is a trading name rather than the registered legal entity name, the registered legal entity identified above is the contracting supplier.

The information above should be read together with the information displayed on our Website and applicable transaction documentation.

2. ABOUT OUR BUSINESS

Black Root Global supplies machinery, equipment, parts and related products to customers in South Africa.

Products are sourced internationally and imported into South Africa before being received at our fulfilment facility in Sandton, Gauteng.

Our typical fulfilment process is:

International Supplier → International Transit → Durban Port → Customs & Import Processing → South African Inland Transport → Sandton → Local Courier → Customer

The exact route may vary depending on the product, supplier, shipping method and circumstances of a particular order.

3. PLACING AN ORDER

When you place an order through our Website, you are submitting an order to purchase the selected product or products.

An order is subject to successful payment, availability and acceptance by Black Root Global.

We may contact you if:

information supplied with the order is incomplete or incorrect;
a product is unavailable;
a product cannot reasonably be sourced;
there is an obvious pricing or product-description error;
additional information is required to fulfil the order; or
circumstances outside our reasonable control materially affect fulfilment.

If we are unable to fulfil an accepted order, we will notify you and provide any applicable refund or other remedy in accordance with applicable law.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements and other information displayed on our Website are accurate.

Product photographs are provided for illustrative purposes and minor variations may occur, including differences in:

colour;
packaging;
labelling;
branding;
accessories; or
presentation.

Minor, non-material variations resulting from manufacturer or supplier updates do not necessarily constitute a different product.

Where a product supplied materially differs from the product ordered, the matter will be assessed and dealt with in accordance with applicable law.

5. PRICING

All prices displayed on our Website are subject to change.

The price applicable to an accepted order will be the price confirmed at the time of purchase, subject to any obvious pricing error.

If an obvious pricing error occurs, we may contact the customer before fulfilment to correct the error or, where appropriate, cancel the affected order in accordance with applicable law.

A subsequent change in the Website price will not ordinarily affect an order that has already been accepted.

6. ALL-INCLUSIVE PRICING & CUSTOMS

Our advertised prices are intended to provide customers with an all-inclusive price for normal importation into South Africa.

Unless expressly stated otherwise on the relevant product page, quotation or order confirmation, our advertised price includes applicable:

customs duties;
import duties;
customs-related charges;
import taxes; and
applicable taxes associated with the normal importation of the product into South Africa.

Customers will not ordinarily be required to make a separate payment to Black Root Global for customs duties or normal import charges in order for their order to proceed through the standard import process.

Black Root Global manages the applicable import and customs process as part of our fulfilment operation.

Although applicable import costs are included in our pricing, customs authorities and other relevant authorities control the customs and import process. The inclusion of these costs in our price does not guarantee a particular customs or port-processing timeframe.

7. INTERNATIONAL SOURCING & FULFILMENT

Products are sourced internationally specifically for customer orders.

The estimated international fulfilment timeframe is:

35–45 BUSINESS DAYS FROM ORDER CONFIRMATION

This estimated timeframe may include:

international supplier processing;
preparation of the goods;
international transportation;
arrival at Durban Port;
customs and import processing;
release from the port; and
transportation to our Sandton fulfilment facility.

The 35–45 business day period is an estimated international fulfilment timeframe and is not a guaranteed delivery date to the customer's address.

International fulfilment may take longer where there are delays caused by suppliers, shipping schedules, customs, port operations, public holidays, regulatory requirements, weather, logistics disruptions or other circumstances outside our reasonable control.

8. DURBAN PORT & CUSTOMS PROCESSING

International shipments may arrive in South Africa through Durban Port.

Arrival at Durban Port does not mean that an order is immediately available for delivery.

After arrival, goods may be subject to:

customs inspection;
import clearance;
documentation requirements;
port procedures;
regulatory requirements;
customs-related processing; and
other applicable government or logistics procedures.

The duration of these processes may vary.

A period during which tracking does not update, or an order remains at Durban Port or in customs processing, does not necessarily mean that the shipment has been lost or that fulfilment has stopped.

Where reasonably possible, Black Root Global will investigate significant delays and provide available information to the customer.

9. SANDTON FULFILMENT

After applicable import, customs and inland transportation processes have been completed, the goods are received at our fulfilment facility in Sandton, Gauteng.

Customer orders are then:

received;
checked;
processed; and
prepared for local dispatch.

The local delivery stage begins once the customer's order has been dispatched from our Sandton facility.

10. LOCAL DELIVERY

Local deliveries are made using our third-party courier partner, The Courier Guy.

Once an order has been dispatched from our Sandton facility, local delivery is generally estimated at:

1–3 BUSINESS DAYS

Actual delivery times may vary depending on:

destination;
courier capacity;
public holidays;
peak periods;
weather;
remote locations;
incorrect or incomplete delivery information;
failed delivery attempts; and
other courier operating conditions.

The 1–3 business day period is an estimate and is not a guaranteed delivery date.

11. LOCAL DELIVERY FEES

Where a local delivery fee is charged at checkout, that fee relates specifically to the local delivery of the order from our Sandton fulfilment facility to the customer's nominated delivery address.

International sourcing, international transportation, Durban Port processing, customs clearance and transportation to our Sandton facility occur before the local delivery stage.

Accordingly, a delay during:

international sourcing;
international transportation;
Durban Port processing;
customs processing; or
transportation to Sandton

does not, by itself, constitute a failure of the local delivery service.

Once an order has reached our Sandton facility and has been handed to the local courier, the local delivery stage has commenced.

A delay during an earlier stage of fulfilment does not automatically entitle a customer to a refund, discount or credit of the local delivery fee.

Where a genuine failure occurs during the local delivery stage, or where a refund or other remedy is required under applicable law, the matter will be assessed accordingly.

Black Root Global may, at its discretion, offer a goodwill discount, credit or delivery-fee adjustment in appropriate circumstances.

12. ORDER TRACKING

Customers can track orders placed with Black Root Global through our track your order page

Tracking may be accessed using:

the Order ID; and
the email address used when placing the order.

Depending on the stage of the order, tracking information may relate to:

international sourcing;
international transportation;
Durban Port;
customs processing;
inland transportation;
Sandton fulfilment;
local dispatch; or
courier delivery.

Once the order has been handed to The Courier Guy, applicable courier tracking information may also be available.

Tracking information is provided for convenience and may not update continuously.

A lack of movement on tracking does not automatically mean that an order has been lost.

13. ORDER CANCELLATION

Customers may request cancellation of an order within:

24 HOURS OF PLACING THE ORDER

provided that the order has not already entered:

production;
supplier processing;
international fulfilment; or
shipping.

Cancellation requests should be submitted as soon as possible.

Where an order is successfully cancelled within the applicable period and before fulfilment has commenced, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable law.

14. CANCELLATION AFTER 24 HOURS

Once an order has entered production, supplier processing, international fulfilment or shipping, cancellation may no longer be operationally possible.

Once the supplier has dispatched the goods, cancellation may no longer be possible.

Where cancellation is no longer operationally possible, the customer may need to follow our applicable Returns & Refunds Policy.

This is particularly relevant where products are sourced internationally specifically in response to a customer's order.

Nothing in this cancellation policy is intended to exclude or restrict any statutory cancellation, cooling-off, return or refund right that applies under South African law.

15. ELECTRONIC TRANSACTIONS & COOLING-OFF RIGHTS

Where applicable, customers retain any statutory rights arising from South African electronic-commerce legislation.

The Electronic Communications and Transactions Act provides a cooling-off right for qualifying electronic transactions, subject to the exceptions contained in the Act.

Our 24-hour cancellation policy is intended to govern our operational order-cancellation process and does not seek to remove a statutory right that cannot legally be excluded.

16. RETURNS & REFUNDS

Returns, refunds and exchanges are handled in accordance with our applicable Returns & Refunds Policy and South African consumer legislation.

Where goods are defective, unsafe, materially different from what was ordered, or otherwise subject to a statutory remedy, the matter will be dealt with in accordance with applicable law.

We may request reasonable information, photographs or video to assist with investigating a return, product issue or damage claim.

Nothing in this requirement limits any statutory consumer right.

17. DAMAGED GOODS

Customers should inspect goods after delivery and notify Black Root Global of visible damage as soon as reasonably possible.

Where possible, customers should provide photographs or video showing:

the outer packaging;
shipping label;
damaged packaging;
damaged product; and
the condition of the product when received.

This assists us in investigating the matter with the courier and relevant logistics providers.

Failure to report visible damage immediately does not automatically remove any statutory rights that may apply.

18. INCORRECT OR INCOMPLETE ORDERS

If a customer receives an incorrect, incomplete or apparently missing item, the customer should contact Black Root Global as soon as reasonably possible.

We will investigate the matter against our fulfilment records and, where necessary, with the relevant supplier or courier.

Where an error is attributable to Black Root Global, we will provide an appropriate remedy in accordance with applicable law.

19. LOST SHIPMENTS

If tracking indicates that a shipment may be lost, incorrectly delivered or cannot be located, Black Root Global will investigate the matter with the relevant logistics provider.

Customers should not assume that an order has been lost merely because tracking has not updated for a period of time.

If a shipment is confirmed as lost or cannot reasonably be recovered, the appropriate replacement, refund or other remedy will be assessed in accordance with applicable law.

20. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information.

This includes:

full name;
physical address;
suburb;
city;
postal code; and
contact details.

Incorrect or incomplete information may result in delays, failed delivery attempts or additional courier charges.

21. FAILED DELIVERY ATTEMPTS

Where delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, access is unavailable, delivery is refused, or another circumstance attributable to the recipient prevents delivery, the courier may arrange a further delivery attempt or provide collection instructions.

Customers should follow the courier's instructions in such circumstances.

22. ONE-YEAR WARRANTY

Unless otherwise stated on the applicable product page or invoice, the machine is supplied with:

A ONE-YEAR BLACK ROOT GLOBAL WARRANTY

The warranty covers manufacturing defects in the machine.

The one-year warranty is an express warranty provided by Black Root Global and operates alongside any statutory rights and remedies available to consumers under South African law.

The warranty does not cover damage or failure caused by circumstances including:

human error;
misuse;
abuse;
accidental damage;
incorrect installation;
incorrect operation;
failure to follow the supplied instructions;
improper maintenance;
unauthorised modification;
use outside the manufacturer's specified operating conditions;
normal wear and tear;
consumable components; or
damage unrelated to a manufacturing defect.

Nothing in this warranty excludes or limits a statutory consumer right that cannot lawfully be excluded or limited.

ons.

Customers should follow the courier's instructions in such circumstances.

23. WARRANTY CLAIMS

Customers who believe that a machine has developed a manufacturing defect should contact Black Root Global with:

Order ID;
customer name;
description of the problem;
photographs and/or video where applicable;
details of how the machine is being used; and
any other information reasonably required to assess the issue.

We may conduct a warranty assessment before determining the appropriate remedy.

Depending on the circumstances, the issue may be addressed through:

troubleshooting;
instructional assistance;
replacement of a component;
repair;
replacement of the product; or
another applicable remedy.

24. WARRANTY REPLACEMENT PARTS

Where a replacement part is required for a qualifying manufacturing defect covered by the Black Root Global warranty, the replacement part will be supplied in accordance with the applicable warranty.

Warranty replacement parts are not necessarily held locally in South Africa.

Where a required part is not held locally, it may need to be sourced internationally.

Depending on the nature of the part, availability and urgency, the part may be transported by:

air freight, or
sea freight.

The transportation method may depend on the size and nature of the part, availability, urgency, shipping schedules, customs requirements and other logistics considerations.

Accordingly, warranty replacement parts may require additional time to reach South Africa.

25. WARRANTY PART DELIVERY OR COLLECTION

Once a warranty replacement part has arrived at our South African facility, customers may:

Local Delivery

Arrange local delivery to their nominated address, subject to any applicable local delivery charge where legally permissible.

Collection

Arrange collection from our Sandton facility by prior arrangement.

The replacement part itself will be supplied in accordance with the applicable warranty.

Where applicable South African law requires Black Root Global to bear a particular cost associated with a statutory warranty remedy, that legal requirement will take precedence.

The Consumer Protection Act provides statutory remedies for qualifying defective goods, including circumstances where goods may be returned at the supplier's risk and expense within the statutory warranty period.

26. NON-WARRANTY REPLACEMENT PARTS

Where a replacement part is required for a reason that falls outside the warranty, the part may be supplied at Black Root Global's cost price, subject to availability.

This may include parts required due to:

human error;
misuse;
accidental damage;
incorrect operation;
improper maintenance;
unauthorised modification;
normal wear and tear; or
other circumstances outside the warranty.

The applicable part cost will be communicated before the order is placed.

Any applicable transportation or local delivery charges will be communicated separately.

27. WARRANTY PART TIMEFRAMES

Warranty replacement parts may need to be sourced internationally and therefore may not be immediately available in South Africa.

Where a part must be imported, the timeframe may be affected by:

supplier availability;
international shipping;
air or sea freight schedules;
customs;
port processing;
public holidays;
import requirements; and
other logistics circumstances.

Any timeframe provided for a warranty replacement part is an estimate and not a guaranteed delivery date.

Black Root Global will make reasonable efforts to keep the customer informed regarding the status of the replacement part.

28. SERVICING & ON-SITE TRAINING

Black Root Global does not provide routine servicing or on-site training for this machine.

The machine is supplied with a comprehensive instruction manual intended to assist customers with:

setup;
operation;
basic maintenance;
routine care; and
general use of the machine.

Where applicable, video instructions may also be provided to assist with setup, operation and basic troubleshooting.

Customers are expected to operate the machine in accordance with the supplied instructions.

Where professional servicing, specialised technical work or on-site operator training is required beyond the information and support supplied by Black Root Global, the customer may need to arrange this independently.

Nothing in this section excludes or limits any applicable warranty or statutory remedy.

29. TECHNICAL SUPPORT

Our team remains available to assist with reasonable product-support queries.

Support may include:

assistance with the instruction manual;
basic troubleshooting;
setup guidance;
operating guidance;
identifying replacement parts;
warranty assistance;
replacement-part enquiries; and
applicable video instructions.

Support does not constitute on-site servicing or professional training unless separately agreed in writing.

30. PRODUCT SAFETY & OPERATION

Customers must use the machine in accordance with:

the manufacturer's instructions;
supplied documentation;
applicable safety requirements; and
applicable workplace or operating requirements.

Customers should not modify safety features or operate the machine outside its intended use.

Where customers are uncertain about the operation or maintenance of the machine, they should contact Black Root Global for available guidance before proceeding.

31. THIRD-PARTY SUPPLIERS & SERVICE PROVIDERS

Black Root Global may use third parties, including:

international suppliers;
freight companies;
customs agents;
logistics providers;
payment providers; and
courier companies

to fulfil orders.

Where a third-party provider causes a delay or problem, Black Root Global will make reasonable efforts to investigate and assist with resolving the matter.

The use of a third-party service provider does not remove any legal responsibility that Black Root Global has to the customer.

32. EVENTS OUTSIDE OUR REASONABLE CONTROL

Black Root Global will not be responsible for delays caused by circumstances outside our reasonable control to the extent permitted by applicable law.

These circumstances may include:

customs delays;
port congestion;
international shipping disruptions;
severe weather;
government action;
regulatory requirements;
strikes;
infrastructure failures;
supplier disruptions;
courier disruptions; or
other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to minimise their impact and provide customers with available information.

33. CONSUMER RIGHTS & STATUTORY WARRANTIES

Nothing in these Terms is intended to:

exclude a right that cannot legally be excluded;
prevent a customer from exercising a statutory right;
waive a mandatory consumer protection;
misrepresent the customer's legal rights; or
limit a remedy that the law requires us to provide.

The Consumer Protection Act provides an implied warranty of quality for qualifying goods and specific remedies where goods fail to meet the applicable statutory requirements. This statutory protection operates alongside an express warranty.

Where a mandatory provision of South African law conflicts with these Terms, the applicable law will prevail.

34. LIMITATION OF LIABILITY

To the extent permitted by law, Black Root Global will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

Nothing in these Terms limits statutory consumer rights or remedies that cannot legally be limited.

35. PRIVACY & PERSONAL INFORMATION

Personal information supplied by customers is handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

Information may be shared with relevant suppliers, payment providers, logistics providers, customs agents and courier companies where reasonably necessary to process and fulfil an order.

36. ELECTRONIC COMMUNICATIONS

Customers may receive electronic communications relating to:

order confirmation;
payment;
fulfilment;
tracking;
delivery;
warranty matters;
technical support;
returns;
refunds; and
other matters relating to their order.

Customers should retain their order confirmation and Order ID for reference.

37. ORDER RECORDS

Black Root Global may maintain electronic records relating to:

orders;
payments;
communications;
fulfilment;
tracking; and
customer support.

Customers should retain their order confirmation and other transaction documentation.

Customers can use their Order ID and email address to access available order-tracking information.

38. WEBSITE USE

Customers must not use the Website for unlawful purposes or in a manner that may damage, disrupt or interfere with its operation.

We reserve the right to restrict access where there is reasonable evidence of misuse, fraud or unlawful activity, subject to applicable law.

39. INTELLECTUAL PROPERTY

Unless otherwise stated, content displayed on the Website, including:

text;
graphics;
logos;
images;
videos;
product information; and
other materials

is owned by or licensed to Black Root Global or its relevant licensors.

Such content may not be reproduced, distributed, modified or commercially exploited without appropriate permission, except where permitted by law.

40. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version applicable to an order will generally be the version in effect when the order was accepted, subject to changes required by law.

The current version will be made available on our Website.

41. COMPLAINTS & DISPUTE RESOLUTION

Customers should first contact Black Root Global directly regarding any complaint or dispute so that we have a reasonable opportunity to investigate and resolve the matter.

Where a dispute cannot be resolved directly, the customer may make use of any applicable consumer-protection or dispute-resolution mechanisms available under South African law.

42. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and applicable consumer-protection mechanisms.

43. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

44. ENTIRE AGREEMENT

These Terms, together with the applicable:

order confirmation;
product information;
Shipping & Delivery Policy;
Returns & Refunds Policy;
Warranty Policy; and
Privacy Policy

form the applicable contractual framework governing the customer's purchase, subject to mandatory consumer rights under South African law.

45. CONTACT US

For questions regarding:

orders;
delivery;
tracking;
cancellation;
refunds;
warranty claims;
replacement parts;
technical support; or
these Terms,

customers should contact Black Root Global using the contact details displayed on our Website.

When contacting us regarding an order, please provide your Order ID and the email address used when placing the order where possible.

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