At Black Root Global, we value your privacy and commit to protecting your personal information. This policy explains how we collect, use, and safeguard your data in compliance with South African POPIA (Protection of Personal Information Act).

Information We Collect

  • Personal details: name, email, phone number, address.
  • Payment information (processed securely via third-party payment providers).
  • Order history and shipping details.
  • Website usage data (via cookies — see our Cookies Policy).

Use of Your Information

  • To process and fulfill your orders.
  • To provide customer support and tracking updates.
  • To send you transactional emails (order confirmations, shipping updates).To
  • Improve our website and marketing efforts (only if you opt-in).

Sharing Your Information

  • We share your data with our international suppliersand logistics partners only as needed to fulfil your order.
  • We do not sell or rentyour personal data to third parties. We may disclose personal data if required by law or to protect our legal rights.

Data Security

  • We use SSL encryption on our site to protect your data in transit.
  • Payment data is processed via secure, PCI-compliant payment gateways.

Your Rights (POPIA)

  • You may request access to your personal data.
  • You may correct any incorrect or outdated information.
  • You may request deletion or restrict processing (subject to legal or contractual obligations).
  • You may unsubscribe from marketing communications.

Retention

  • We retain personal data for as long as necessary to fulfill your orders and provide support.
  • We may keep anonymized usage data for analytical purposes.

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