At Black Root Global, we’re committed to delivering your orders securely and efficiently. This policy outlines how we handle order processing, shipping, and delivery for all products.
Sourcing & Inventory
- Products are sourced from verified international supplierswith whom we partner to provide high-quality goods.
- While items may not be physically in South Africa, our suppliers generally keep stock we can access.
Shipping Time
- Estimated delivery: 35-45 business daysfrom order confirmation.
- This timeframe accounts for international shipping, customs clearance, and delivery to your address.
Shipping Delays
While we strive to meet the estimated delivery timeframes, international sea freight shipments can sometimes experience delays due to factors beyond our control, such as customs clearance, port congestion, weather, or carrier routing. If we become aware of any significant delay affecting your order, we will notify you via email or WhatsApp as soon as possible.
Order Tracking
- Once your order has been shipped from our supplier, we will provide a tracking number.
- You can check the status of your shipment through our website or via the courier’s tracking portal.
Order Processing
- Orders are processed locally in South Africa, then placed with the supplier.
- After confirmation, the supplier ships the items via our logistics partners.
Shipping Costs
- Shipping fees are displayed during checkout.
- Additional import duties or customs taxes may apply, depending on the product and its origin.
Customer Support
- For any shipping-related queries, delays, or issues, our local support team is available to assist.
- Contact us at info@blackrootglobal.co.za.
Risk and Title
- Title to the products passes to you when the supplier ships the items to our logistics partner for delivery.
- From that point, you assume the risk of damage or loss in transit.