At Black Root Global, we offer safe, flexible, and transparent payment options for your convenience. This policy outlines our accepted payment methods, terms, and important notes on transaction security.
Accepted Payment Methods
- We accept the payment methods listed at checkout (credit/debit cards, etc.).
- All payments are processed securely via PCI-compliant payment gateways.
Payment Timing
- Payment is taken at the time of order, when your order is confirmed.
- Because we source from international suppliers, this ensures your order is reserved with them.
Currency
- Prices are displayed in South African Rand (ZAR)
Payment Security
- We use SSL encryption to protect your payment information during checkout.
- We do not store full credit card detailson our servers.
Refunds of Payments
- Refunds will be processed via your original payment method.
- Once a return is approved, we will issue a refund within 7 business days.
- If the refund is for an item that is faulty, damaged, or incorrect, you will receive a full refund (including item cost, not necessarily return shipping).
Fraud Prevention
Black Root Global reserves the right to:
Verify payment information before processing
Decline or cancel any transaction that appears fraudulent or suspicious
Duties & Taxes
For imported items, customs duties or regional taxes (if applicable) are the responsibility of the customer
These may vary based on your location and product category
Additional Notes
Promotions and discount codes must be applied at checkout and cannot be applied retroactively
Prices are shown in ZAR and include VAT unless otherwise indicated
Payment terms may vary depending on the product or category (e.g. made-to-order equipment)