FAQ

Orders are typically delivered within 35–45 business days. This timeframe includes order processing, international shipping, customs clearance, and local delivery.

Shipping fees are calculated at checkout based on the product’s weight, dimensions, and your delivery location in South Africa.

Yes — we deliver to all major areas in South Africa. Delivery times may vary slightly for remote locations depending on courier availability.

Yes. Once your order is dispatched from our supplier, we’ll send you tracking information so you can monitor your shipment in real time.

Some products may require professional installation. If so, we clearly state it on the product page. Installation is not included unless specified.

You may cancel or modify your order within 24 hours of placing it, provided it has not yet been shipped from our supplier. After dispatch, changes may not be possible.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include photos. We will assess the issue and may offer a replacement, repair, or refund according to our Returns, Refunds & Warranty Policy.

Returns are primarily accepted for faulty or incorrectly delivered items. Since products are sourced from international suppliers, we do not generally accept returns for change of mind. Please refer to our Returns, Refunds & Warranty Policy for full details.

Some products include a supplier or manufacturer warranty. Black Root Global will assist with any warranty claims, but coverage and terms depend on the original manufacturer or supplier.